Online “education” (1)
Communications theorists say that in any face-to-face communication, only 7% of the message is conveyed by words. The other 93% is conveyed nonverbally, through media like gestures, facial expression, and intonation.
If this percentage seems exaggerated, consider a situation where you ask someone, “How are you?” and the person answers, “Fine.” Imagine how many different ways that word “Fine” could be spoken. The speaker could sound genuinely happy, or resigned, or sarcastic, or tired, or angry. Imagine the possible expressions on the speaker’s face.
Suppose you ask, “How are you?” and the person who answers “Fine” immediately starts to cry. Do you trust the word you heard?
In fact, if what we hear a person say doesn’t agree with that person’s nonverbal behavior, we believe the nonverbal behavior.
We are so used to communicating using electronic media that we forget how much information we miss when we aren’t in the physical presence of the person we are talking to. Email and text messaging are full of messages that were meant to be harmless but that offended the recipient. The words arrived without the padding of gesture and tone of voice.
This is why for all the praise accorded online learning, it is a poor substitute for sitting in a classroom with other students and an instructor, experiencing the dynamics of human interaction and getting face-to-face feedback. I’m having a lot of fun right now using Rosetta Stone to study Spanish on my computer, but when I used my newly-learned words to ask my friend Esther, “¿Cómo está su hija?” I still couldn’t understand her reply. The software can’t provide a real person saying something unpredictable.
When traditional instructors oppose online learning—and many do—it isn’t just because they are worried about their jobs. It is because they understand the limitations of the medium better than do the entrepreneurs selling online courses.
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